Frequently asked questions

We offer complimentary doorstep delivery to addresses within Singapore for orders of above SGD 80. Alternatively, a SGD 5 shipping fee will be charged. Kindly note that there may be additional charges for delivery to Sentosa Island. Next-day delivery is available for urgent orders at SGD15 for all orders. Kindly ensure all shipping information (both postal code and unit number) and contact number provided are accurate. In cases which any of the information provided is incorrect, we shall not be held responsibility if it's lost.

Approximately 90% of our parcels typically arrive within 2-3 business days. However, please note that slight delays may occur during promotional periods or festive seasons.

Unfortunately, our office is not open to public at the moment. Please opt for next day delivery for any urgent orders.

Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your parcel.

Once an order is placed, it cannot be modified or canceled. Please ensure that you’ve entered the correct shipping address at checkout as we cannot be held responsible for shipments that have been misdirected due to incorrect address entry at checkout.

Yes, we do! Next working day delivery is available at a cost of SGD15 for all local orders.

Please contact us at hello.mellow.sg@gmail.com and kindly check that all shipping information (both postal code and unit number) and contact number provided are accurate. In cases which any of the information provided is incorrect, we'll try our best to work with our courier partner to retrieve the package. However, we shall not be held responsibility if it's lost. If all shipping information (both postal code and unit number)and contact number provided are all accurate, we'll inform our courier partner to start an investigation. A re-delivery may be attempted in the next 1-3 business days. Upon confirmation of lost mail by the courier partner, we will process your replacement or refund within 30 business days of your purchase.

Please contact us at hello.mellow.sg@gmail.com and kindly check that all shipping information (both postal code and unit number) and contact number provided are accurate. In cases which any of the information provided is incorrect, we'll try our best to work with our courier partner to retrieve the package. However, we shall not be held responsibility if it's lost. If all shipping information (both postal code and unit number) and contact number provided are all accurate, we'll inform our courier partner to start an investigation. A re-delivery may be attempted in the next 1-3 business days. Upon confirmation of lost mail by the courier partner, we will process your replacement or refund within 30 business days of your purchase.