FAQ

Frequently asked questions

Domestic Shipping

How long will it take for my order to arrive?


We endeavour to have orders packed and shipped within 24-48 hours. Delivery will be attempted within 1-3 business days.




Can I edit or cancel my order?


Once an order is placed, it cannot be modified or canceled. Please ensure that you’ve entered the correct shipping address at checkout as we cannot be held responsible for shipments that have been misdirected due to incorrect address entry at checkout.




Where is my order?


Once your order is shipped, you will receive a tracking number via email so you can keep an eye on your parcel.




How much is the shipping cost within Singapore?


We offer complimentary doorstep delivery to addresses within Singapore for orders of above SGD 30. Alternatively, a SGD 5 shipping fee will be charged. Kindly note that there may be additional charges for delivery to Sentosa Island.





International Shipping

Do you ship outside of Singapore?


We offer complimentary shipping for orders above SGD100. Alternatively, a shipping fee will be charged at a flat rate below. Malaysia: SGD 15 Brunei, Hong Kong, Indonesia, Korea, Macau, Taiwan, Thailand: SGD 25 Rest of the World: SGD 35 Depending on your country, you may be liable to pay local taxes and import duties on your order. Mellow does not collect duties and taxes during checkout and cannot provide an estimate amount to be collected. Kindly contact your local customs office for the appropriate rate for your country.





Fabric Care

How do I take care of my Mellow pieces?


Because we know you love Mellow pieces and would love them to last for your little one for as long as possible, we recommend the following steps to care for them based on the material they're made of. . Silcone Our silicone bib is food-grade, BPA and phthalate-free. It is stain resistant and can be easily wiped clean with damp cloth or wash with gentle soap. . Cotton Our cotton muslin is made with a high yarn count, lending it the super soft, luxurious touch. It has an unique wrinkled look and becomes softer after each wash. Due to the delicate nature of the fabric, we recommend a gentle hand wash or gentle machine wash in a laundry bag and line dry in the shade only. . OEKO-TEX certified baby safe polyester Our waterproof Baby Bib and Bib Cape are made of the softest, sturdiest OEKO-TEX certified polyester that resists stains and can be easily wiped clean with damp cloth on the go. For more throughout cleaning, we recommend machine wash at 40 degree celsius in laundry bag to prevent the velcro from snagging other pieces in the same load.





Returns

Can I return a change of mind purchase?


We hope you like our pieces as much as we enjoy creating them. Due to the nature of our products, we are unable to accept returns for change of mind purchase.




What is your exchange policy?


Due to the nature of our products, we are unable to offer exchanges.




I have received a defective item, can you help me?


Quality is something we guarantee.

In the unlikely event that you’ve received a faulty product, please follow the steps below:

1. Email us at support@hellomellow.co with a picture of the defect the soonest (within 3 days of your receipt of shipment). 2. Send the completed Return Form and defective item(s) back to us within 14 days of your receipt of shipment. Items returned outside this period will not be accepted. As soon as we have received and accepted the returned item(s), a replacement will be sent. In cases which the item becomes unavailable, a store credit, minus shipping fee, taxes or import duties incurred, will be issued to your account. Store credit will be valid for 90 days from date of issue.





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© 2020 by Mellow, Singapore.